It is a way of delivering TANF benefits and TANF Work Program supportive service payments to TANF recipients and Child Support payments to custodial parents without issuing paper checks. Card holders can use the debit card at merchant and bank locations worldwide.
A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee.
The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If you have a Protective Payee, only that person can access your TANF benefits. Benefits used or misused by a Protective Payee will not be replaced. Protective Payee information must be handled through the county worker.
Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. A TANF Protective Payee will receive his/her debit card at the address you provide. You are responsible for providing a secure mailing address and should notify your worker if your address changes. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced.
Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. You may get cash at an ATM that displays MasterCard® or Cirrus® or a teller in a bank location that displays the MasterCard®. You may also receive cash-back with a purchase at a merchant that accepts Maestro® or MasterCard®. ATM transactions at liquor stores, gambling establishments, and strip clubs are prohibited.
A PIN is a 4-digit “secret” code to be used with the debit card. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. The PIN is very important and should be memorized or kept in a safe place. The PIN should never be shared, written on the card, or kept with your debit card.
The debit card has a 24 hours a day, 7 days a week, toll-free Customer Service. The number is 866-461-4095. You can call the automated response unit (ARU) to find out how many benefits are left in your account or to inquire about child support payments. You can also report lost, stolen or damaged cards, get your transaction history, pin or re-pin your card or discuss any problems you are having with your debit card.
You are allowed five (5) free calls to Customer Service each month to ask about your balance or to hear your transaction history. After the fifth call each calendar month, each call will cost you $0.50 (50 cents).
Do not call this number to discuss your TANF eligibility or child support case. Call your worker at the county office to discuss questions about your case.
If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. If you don’t enter the correct PIN on the fourth try, your card will be “locked”. To “unlock” your card, you may call Customer Service. If you can’t remember your PIN or want to change your PIN because you think someone else knows it, call Customer Service to re-PIN your card. You should always know your PIN before you go to the store.
If your debit card is lost, stolen or damaged, call Customer Service to report it. It will be deactivated and a new card requested. No one will be able to use your card once you report it is missing. A new card will be mailed to you and should arrive in 9-10 days. It is necessary to select a new PIN for your replacement card. A $5.00 card replacement fee will be deducted from your account balance. Your account balance must be at least $5.00 before a replacement card will be issued.
There is never a fee to dispute a transaction posted to your account.
Your debit card may be dirty or damaged. Call Customer Service and explain that your card will not work. If the card is not working properly, a new one will be mailed.
The following fees will be applied to your account:
Cash-back or Bank Teller Window
ATM Cash Withdrawal
$1.75 each time
ATM Balance Inquiry
$0.75 each time
Expedited Card Delivery
ATM Denial for Insufficient Funds
$0.50 after the 3rd request (each call, each calendar month).
Monthly Account Access by:
Calling Customer Service
$0.50 after the fifth call (each call, each calendar month).
ATM Surcharges - Some bank ATMs will apply a fee called a surcharge to use their ATM. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Always read the ATM messages carefully. You can cancel if you wish to avoid the fee or press enter and pay the fee.
Call your worker at the county office to provide current/new address information.
Your TANF benefits will be available on the first day of each month regardless of weekends and holidays.
Twenty-four hours after the payment has been received. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m.
Yes. Debit cards expire every three years. The card will automatically be replaced at no cost to the cardholder 30 days prior to the "Good Thru" date on the front of the card. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. You can also use the same card if you reapply and the case is approved. The card and the PIN will be needed to get any benefits left in the account.
The TANF benefits stay in your debit card account until you use them. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years.
Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an "active" status. A debit card that has been activated will become "inactive" when the cardholder has not had any card swipe debit transaction activity for five years.
There are three easy ways to check your account balance:
NOTE: You are allowed five (5) free calls to Customer Service each month to ask about your balance or to hear your transaction history. After the fifth call each calendar month, each call will cost you $0.50 (50 cents).
Always know your balance before you shop.
EPPICard Customer Service